October 18, 2010
Original: Tech Support (806)
View in: (haven't found this post on Web Archive), xkcdsw.com, direct image link/enlarge
A person is in front of his computer, holding his modem and talking on the phone.
Person: ...restart my computer? I know you have a script to follow, but the uplink liht on the modem is going off every few hours. The problem is between your office and the modem.
Person: My computer has nothing to do with... OK, whatever, I "restarted my computer". It's still down, and even if it comes back, it's going to die again in a few hours, because your—
No longer holding the modem.
Person: I don't have a start menu. This is a Haiku install, but that's not import— Haiku? It's an experimental OS that I ... oh, never mind.
Person: I'm sorry, but this won't get fixed until I talk to an engineer. Can you look around for someone wearing cargo pants, maybe a subway map on their wall?
In the tech support office
Tech support: There's a chick two phones over with a stuffed penguin doll and a poster of some bearded dude with swords.
Person: Perfect. Can you put her on?
Tech support: Sure.
A different tech support person, this one with a penguin on her desk.
Person: Hey, so sorry to bother you, but my connection—
Tech support #2: Have you tried restarting?
Person: Yes
Tech support #2: Okay, then click "start"...
Person: *sigh*
Title text: What, you thought she would be more helpful?